Confidential Customer Service
In your business müştəri xidmətinin keyfiyyətini ölçmək və inkişaf etdirmək Do you want to receive objective and detailed information from people who act like real customers at your points of sale, branches or service areas? Then Confidential Customer Service It's just for you.
Mystery shopping is a service provided by a business that is tested in real-world conditions without warning. Through this service, you can assess staff behavior, service standards, customer relations, and overall experience. through the eyes of a real customer you analyze.
Key Benefits of Confidential Customer Service
🎯 Objective Evaluation
The information you get about staff and service levels is based on objective, real customer experience, free from outside influences. The mystery shopper observes and records the natural behavior of employees.
💬 Customer Experience Improvement
Weaknesses and service gaps are identified and the analysis results are presented to you. This helps in developing training plans, updating service standards, and increasing overall customer satisfaction results in
💰 Increasing Sales
Daha yüksək xidmət keyfiyyəti daha çox müştəri məmnuniyyəti və nəticə etibarilə təkrar alış və tövsiyələr deməkdir. Gizli müştəri nəticələrinə əsaslanan təkmilləşmələr satış performansınızı birbaşa artırır.
🧠 Analysis of Staff Service Quality
Employees' customer communication skills, product knowledge, presentation style, and professional behavior are assessed, which helps identify individual and general training needs.
How is the service going?
Determining demand – A survey form is prepared based on your business type, target customer profile, and the areas you want to verify.
Building scenarios – Scenarios are written based on real-life shopping or service situations. For example, product inquiry, complaint, first purchase, interest in service, etc.
Sending a mystery shopper – Trained mystery shoppers enter the business as customers and monitor the entire process.
Evaluation and reporting – Detailed and structured based on information collected by the mystery shopper report is developed
Feedback and suggestions – For service development based on the results obtained a package of offers is presented.
Why Should You Cooperate With Us?
✅ Realistic Scenarios and Accurate Representation
The scenarios we develop cover real-life situations that your customers might encounter, ensuring that the results are completely objective and practical.
✅ Detailed and Analysis-Oriented Reports
The reports provided to you after each visit indicate at what stage of the service, what positive or negative situations were observed, what standards were violated, and what areas need improvement.
✅ Individual Approach
We apply different approach models for both single-store and multi-branch enterprises. A testing strategy is developed according to the size and field of your company.
✅ Professional and Trained Mystery Shoppers
The people we select are not just random people, but are trained in the field of mystery shopping and are capable of conducting unobtrusive observations.
✅ Confidentiality and Accuracy
Hidden client processes in complete secrecy is carried out and the results presented to you are presented with complete transparency.
Where is it used?
Retail stores
Restaurant and cafe chains
In the hotel and tourism sector
In banking and insurance services
In pharmacies and clinics
In education and training centers
In call centers and customer services
Contact and Order
If you also want to measure service quality in your business, improve customer experience, and stay ahead of the competition, Confidential Customer Service contact us for.
📞 +994(70)9941804
📩 info@360marketinginq.az